EXCHANGES & RETURNS

HOW CAN I CHANGE SIZE OR EXCHANGE ONE PRODUCT FOR ANOTHER?

If you reside in Spain (except Ceuta, Melilla or the Canary Islands):

A courier will pick up your order, don’t forget to put the products in their original packaging!

The first size change is free. To request the collection, you must complete the form that we have at the end of this page, providing the order information.

IMPORTANT:

Products for exchanges must be sent in perfect condition with their label and in their original packaging, including everything that was sent with it.

If you reside in Ceuta, Melilla, the Canary Islands or abroad:

You must complete the form that we have at the bottom of this page to inform us that you are requesting a size change or change for another product.

We do not have collection services for shipments outside the Peninsula (except the Balearic Islands) or internationally. Therefore, you must send us the products to the following address:

Lamu Concept Store

Calle Grabador Esteve 25

46004 Valencia

The products subject to change must be sent in perfect condition with their label and in their original packaging, including everything that was sent with it.

We are not responsible for lost orders that do not arrive correctly at our facilities since the transport has not been managed by us.

If you live in Valencia You can change the selected product in our store.

 

HOW DO I RETURN MY ORDER?

If you reside in Spain (except Ceuta, Melilla or the Canary Islands):

To request the collection of the products to be returned, you must complete the form that we have at the end of this page, providing the order information.

Once the product has been received and checked, the refund will be made within a maximum period of 7 working days.

you also have the option of returning it to the store, but it would be done in exchange for a voucher for the same amount.

Refunds are only made for Online orders.

Transportation costs are not refundable.

IMPORTANT:

Products to be returned must be sent in perfect condition with their label and in their original packaging, including everything that was sent with it.

If you reside in Ceuta, Melilla or the Canary Islands or abroad:

You must complete the form that we have at the bottom of this page to inform us that you request a return. We do not have collection services for shipments outside the Peninsula (except the Balearic Islands) or internationally. Therefore, you must send us the products to the following address:

Lamu Concept Store

Calle Grabador Esteve 25

46004 Valencia

The products to be returned must be sent in perfect condition with their label and in their original packaging, including everything that was sent with it.

We are not responsible for lost orders that do not arrive correctly at our facilities since the transport has not been managed by us.

 

Need more help?

Contact us at [email protected] for questions related to refunds and returns.