Most Frequently Asked Questions

Shopping Basics

You can find all the information on taking care of your Lamu products here

You can check our size guide here

Yes, you can check the options and prices here

When your order is ready you will receive an email with a link that will take you to the website of the courier company, from where you can follow your order at all times.


Credit/debit card

Payments made by card are completely secure and are made by the bank that manages them. The data provided is completely encrypted and no data is stored on our servers, so the payment is 100% secure.


Paypal is the world leader in online payments. We consider it the simplest, fastest and most secure system.

Yes, all credit and debit cards are accepted.

If the return is accepted by our customer care service, we will make the payment with the same method that you used in the purchase.

If it is by credit card, we will have a maximum period of 7 working days.

LAMU CONCEPT STORE reserves the right to reject returns communicated or sent after the established period or garments that are not in the same conditions that they were received.

Shipping & Returns

You can check our exchanges & returns policy here

Between 2 and 7 working days, depending on your payment method.

If you need to change or cancel an order before it has been shippes ( 24h from purchase) please send an email to [email protected] with the order reference.

You can find our contact infromation here

You can find all the shipping information here

Still have questions?