- Right of withdrawal
Under the applicable regulations, where the User enters a contract as a consumer, they may withdraw from the contract (except in certain cases established by legislation) and freely return or exchange a Product delivered at any time within a deadline of fourteen (14) calendar days as from the date that Product is delivered (the “Withdrawal Period”).
Once the Product has been inspected for the purposes of compliance with the requirements established in this policy and where the User does not decide to make an exchange, LAMU will refund the User for the amount they paid for the Product. The cost of the shipment of the returned Product back to LAMU facilities will be assumed by the Users, but they will be entitled to select the shipping method they want.
Once the Withdrawal Period has ended, no Product exchanges or returns shall be accepted. Exchanges will only be accepted for Products that could have been defective under the provisions established in this policy.
Return or replacement of defective Products
Where the User believes the Product does not fit the specifications established for that Product, they must contact LAMU immediately by sending email to the contract address [email protected] providing the Product details, as well as information on the defect and whether they are opting to return the Product or replace it with an identical Product.
Users may return the Products by handing them, at their original place of delivery, to a courier that LAMU will send or by their own means. Once the returned Product has been inspected, LAMU will email the User, within a reasonable period, telling them whether the Product’s return or replacement may go ahead (the “Return or Replacement Decision”). Where the decision is affirmative, the Product will be returned or replaced as soon as possible and, in any case, within fourteen (14) calendar days as from the date on which the Return or Replacement Decision is sent.
Where the return or replacement proceeds, LAMU will fully refund the User the price paid for the Product as well as the shipment costs. Where the User has opted to replace the Product, LAMU will bear all Product shipment costs.
Common provisions for returns
Users must comply with the following requirements to exercise their right of withdrawal and to be able to return or have Products replaced:
For the purposes of organising the Product’s collection, Users must contact LAMU in advance, by emailing the contract address [email protected];
Users may confirm they are exercising the right of withdrawal by any legally acceptable means; in any case that right will be deemed to have been validly exercised by returning the Product;
Products must be returned in the same condition that they were received in. LAMU shall not refund any amount where the Product has been damaged, for which reason Users must be careful with the Product while it is in their possession; and
Refunds will be made through the same payment method used by the User to pay for the Product.